Our service

Booking hotel in Russia

Our company negotiates rates directly with hotels and our price offer to clients is almost always discounted compared to official hotel rates.
For most hotels in Russia we offer instant bookings. However, there are some smaller hotels and hotels in less popular travel destinations with availability confirmed within 24 hours.
Our instant, online booking service is fast, convenient and secure. We keep our availability up-to-the-minute so you can book your hotel online with complete confidence.

You may book as many rooms as you like for any dates that you need by clicking on Booking.

You will then need to select the dates you wish to stay for, and then go on to choose your rooms. You'll also need to provide us with your contact information and credit card details. Credit card details are required as a guarantee - your card is not charged until you finish your stay at the hotel.

Some hotels require prepayment on any or some booking dates. In this case you will be informed about hotel payment and cancellation policy at the bottom of confirmation e-mail. There are also some hotels in Russia-mainly in off the beaten track places that still apply reservation fee that was introduced as a rule ( “pravilo’) in the Soviet Union. This fee usually varies between 20 to 25% of the first night room rate. If a hotel still works in this system, you will find the information posted on the hotel’s page

Once you have made your reservation, you will receive confirmation by email with our details and directions.

After you arrive in Russia you need to register in 72 hours (3 working days) after your arrival. The hotel you stay in can make registration for you (the fee they charge you can find next to the hotel description). Registration is a small stamp in your passport on a paper attached to your visa saying that you are register for living at some place for some period.

Visa Support:

Keep in mind that ALL foreigners need a visa to visit Russia. If you need a visa (you are not Russian citizen), we will issue and send you visa support documents once the booking is confirmed. These documents are included in the room rate or you need to pay additional fee depending on the hotel you book. Detailed information on whether the visa support is free of charge or not are posted on hotels’ pages. There can be cases when visa support documents are free of charge with your booking but you will have to pay for them if you cancel the room. So please read all information carefully.

Please read more on visa requirements.

Cancellation

If you need to cancel a booking please click on Cancellation. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.

Security

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

When making a booking, your credit card information is sent via secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.

Your credit card information is then held in secure database for a period of time to allow us to process your booking. Your credit card data will be held no longer than 30 days after the end of the month of your departure from our hotel.

To prevent unauthorized access and use of your information, we follow strict security procedures in the storage and disclosure of your information.

About our Hotel Reviews

The reviews posted on our pages come from guests who have booked the accommodations through our service and actually stayed at the hotels.

We do not display reviews submitted by general public.

Only if you have booked with us your opinion will be published under condition it doesn't violate our policy.

We do not post hotel reviews containing not relevant content, profanities, personal insults, threads, HTML, e-mail addresses, phone numbers, web addresses.

Customer Service:

Our reservation team consists of dedicated professionals, many of them native Russians speaking Russian and fluent English with excellent expertise on Russia. We visit Russia on regular basis to check and select accommodations we can recommend and write updated information about Russia.

Our main office is located in Seattle, WA in the United States:

Travel Online USA
15600 NE 8th Street #B1
Bellevue, WA 98008

Our office for reservation and call center for Russian market is located in Poland.

Travel Online
2 Szalasowa Street
05-410 Jozefow3/Warsaw

For telephone inquiries regarding your reservation please call our call center in Poland between 8 A.M. and 5 P.M. Central European Time at (48) 22 789 2641 or send an e-mail to: info@findrussiahotel.com.